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Q1:Whether the product can be customized?
A:Yes! We can customize different packaging,color and logo according to your requirements.
Q2:What if I can’t find the infos I’m looking for, or what if I want to speak to someone directly?
A:Start online inquiry now, feedback will be got promptly or latest within 12 hours.
Q3:Do you test all your goods before delivery?
A:Yes, we have 100% test and QC inspection before delivery.
Q4:How do you make our business long-term and good relationship?
A:We keep good quality and competitive price to ensure our customers benefit ; We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q5: What is the usual way of your product packing?
A: Each piece packed by individual inner box with bubble bag or poly foam; and few pieces are into a export carton. Plastic pallet is suggested if by LCL.
Q6:Do you accept customized products?
A: Yes, we do. We welcome customized, please provide the artwork or sample. For customized color.
Q7: Can you help me make my own design?And what about mould cost?
A: Sure.we can made OEM and ODM items for you as long as you provide your idea or pictures. The mould fee base on the accurate product, if you have large quantity, we can waive the mould fee.
Q8: Can we visit your factory?
A: Your visit is highly appreciated. Let us know your schedule, and we will arrange for you.
Q9: What is your MOQ, can we get smaller for the first time?
A: Our normal MOQ is about 500 pcs, And smaller order and mixed order accepted for a trial. Please confirm details with us.
Q10: When is the lead time?A: Sample time : 7~10 days; bulk production time : 25 – 50 days.
Q11:Are you a factory?
A:Yes. We are a factory mainly produce ceramic decoration.
Q12:Can I have a sample?
Yes, but you need to pay for the samples and freight. And we will refund the sample fee when confirm the order.
Q13:How do you control your product quality?
Please don’t worried about that, we have a professional QC department and strict quality inspection standards.
Q14:Do you have any items in stocks?
Yes. Some of our products are in stock. Please ask our sales staff for further information.